The British caravan industry trade association, the NCC (National Caravan Council), has given its tourer and motorhome dealer members across the UK a new set of model terms and conditions. This is to ensure they continue to operate fairly within current consumer legislation, and deliver high levels of customer satisfaction.
The NCC currently has more than 100 touring caravan and motorhome dealerships in its membership under the NCC Approved Dealership Scheme they offer quality products and peace of mind for consumers.
The Approved Dealership Scheme embraces respective touring caravan and motorhome Consumer Codes of Practice. This has established a benchmark for industry best practice and minimum standards for the sale of new and used leisure vehicles and associated services.
Jo Chubb, Head of Member Relations at the NCC, explains why the revised terms and conditions are so important:
“With the changes in consumer legislation, it is important for NCC members to be operating to the highest possible standards. As part of our support for dealer members these model terms and conditions offer reduced business risk for our members, with the protection of Primary Assured Advice through Trading Standards.
“This update adds further to our role in leading and promoting the industry. The NCC Approved Dealership Scheme is the benchmark for best practice and those dealers within the scheme continue to offer a commitment to treat customers fairly and provide high levels of consumer protection and satisfaction when buying a new or used leisure vehicle.”
As part of the NCC’s ongoing commitment to best practice, the dealerships adopting the revised terms will also receive the added protection of Primary Assured Advice afforded by the Primary Authority Co-ordinated Partnership between the NCC and Buckinghamshire and Surrey Trading Standards.
The NCC is the UK trade association representing the tourer caravan, motorhome, caravan holiday homeand residential park home industries.
It has more than 550 companies in membership and is the only trade
association that covers the entire supply chain including manufacturers,
dealerships, workshops, holiday/residential parks and suppliers of specialist services and products.